Business Continuity

We believe that effective planning is key to reducing the effect of any disaster and dedicate significant resources to business continuity planning and testing. With a true dedication to business continuity, we've supported critical business activities during earthquakes, fires, hurricanes and other natural and man-made disasters for 200 years.

Plans for All Businesses

As part of our business continuity plans, the following tactics help to support the safety of our employees and the continuation of our businesses in the event of disruption:

• An emergency communication plan that ensures that our customers, business partners, and employees receive emergency information and instructions via a variety of sources, including toll-free phone numbers, websites and external media, if necessary.
• The identification and training of critical business and technology teams to manage the continuity and recovery processes across the company.
• Technology and systems design that support the recovery processes for critical business functions.
• Redundant processing capacity and the potential to relocate business support to designated recovery locations.

Committed to Our Stakeholders

The Hartford participates in industry-level discussions regarding business continuity planning under the auspices of industry organizations. Participation in these forums increases our ability to recognize and manage business disruption risks and coordinate recovery efforts across the financial services industry.

Although we have taken significant steps to develop and implement sound business recovery plans, we cannot guarantee that systems will always be available or recoverable after a disaster or significant business disruption. However, we believe that our planning for such events is robust and consistent with industry best practices.

Pandemic Preparedness

The threat of a pandemic is constantly evolving and looming. A severe pandemic has the potential for causing levels of global illness and even death, economic disruption and social disturbance like no other event.

Disaster planning and preparedness is a fundamental requirement of The Hartford's enterprise risk management strategies. The pillars of The Hartford's enterprise-wide strategy focused on protecting employees and business operations are:

• Situational Awareness. A multi-disciplinary committee monitors threats, provides guidance to ensure the company is able to respond, and executes a coordinated response in the event of a pandemic outbreak.
• Business Continuity Plans. A high absence/pandemic scenario is integrated in our plans to ensure we can continue to provide an acceptable level of service to our clients, customers and other business partners. In addition, our awareness, planning and preparedness capabilities are strengthened through coordination with various networks (i.e. private and public sectors; local, state and federal agencies; and health organizations).
• Employee Health & Safety. Proactive measures are implemented for overall employee well-being as well as to prevent and limit the spread of a virus in the workplace.
• Communication. A coordinated, timely and effective approach is taken to disseminate information to employees as well as external parties.

While we don't know when a pandemic will occur and how severe it will actually prove to be, we are confident that our approach and level of preparedness positions us to mitigate health, social and economic impacts on our employees, the company and communities in which we operate.

View "Pandemic Preparedness: Protecting Employees and Customers" flyer.