MARKETING

New BusinessMARKETING

  • Back to quick summary
  • How to Create Your First Marketing Plan

    Game Plan

    In-Depth

    Use Customer Insights to Create Your Marketing Plan

    One of the most important ways to determine Marketing Plan components like Situation and Strategy is to obtain insights and input from your current customers. No one can give you a more objective and unvarnished perspective like the people you’re trying to please on a daily basis. So ask them what they like about your company, what they dislike, and how your products and service could be improved. This all speaks to customer satisfaction. (Important tip: Avoid being defensive when customers point out your weaknesses.)

    There are many ways to garner this feedback. The simplest, of course, is to talk to customers in person or by phone. But if you have dozens or hundreds of customers, you’ll need a more sophisticated (and more expensive) survey strategy. This may include hiring professional interviewers and/or researchers. Among the tactics you can explore are direct mail, telephone interviews, personal face-to-face interviews, and group discussions—which are similar to focus groups, only with your current customers.

    A very popular and less costly tactic is eliciting customer feedback online. Online survey tools such as Survey Monkey and Survey Gizmo let you draw up questionnaires and capture specific feedback from your customers. And services such as SocialMention, Trackur or Sprout Social track mentions of your company on social networks and forums.

    Game PlanGame Plan

    Game Plan

    Interested in a digital feedback service or online survey tool? Explore these:

    For a full discussion of customer and market research ideas, check out this article.

    Was this Playbook topic helpful? Get more
    information to help grow your business. Sign Up