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Customer Service: Claim Service Centers

Claim Service Centers are located throughout the United States and provide personal attention to your claim. You can start a claim over the phone. A claims adjuster will be assigned immediately. To find the telephone number of the Claim Center nearest you, select a state or region.



 
Western Personal Lines Claim Service Center
10400 North 25th Avenue
Phoenix, AZ 85021
  • 800 number:
    1-800-811-4832
  • Local phone number:
    (602) 216-0469
  • Director:
    Kenneth Wigboldy
  • Mailing address:
    • P.O. Box 2905
    Phoenix, AZ 85062-2905
 
 Available for the following states:

  • Alaska
  • Arizona
  • California
  • Colorado
  • Idaho
  • Montana
  • Nevada
  • Oregon
  • Utah
  • Washington
  • Wyoming
  


Southeast Personal Lines Claim Service Center
2502 Rocky Point Drive
Tampa, FL 33607
  • 800 number:
    1-800-637-5410
  • Local phone number:
    (813) 286-8243
  • Mailing address:
    P.O. Box 30773
    Tampa, FL 33630-3773
  • Fax number:
    (813)-288-8144

  • Director:
    Michael Nardello

  
 


 Available for the following states:

  • Alabama
  • District of Columbia
  • Florida
  • Georgia
  • Maryland
  • Mississippi
  • North Carolina
  • South Carolina
  • Tennessee
  • Virginia


Indianapolis Personal Lines Claim Service Center

11 Fortune Park
4040 Vincennes Circle
Indianapolis, IN 46268-0941
  • 800 number:
    1-877-230-3084
  • Local phone number:
    (317) 874-7166
  • Mailing address:
    P.O. Box 68941
    Indianapolis, IN 46268-0941
  • Fax number:
    (860) 757-5    757
  • Director:
    Chris Ballantyne
  
 

 
Available for the following states:

  • Iowa
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Minnesota
  • Missouri
  • Michigan
  • Nebraska
  • North Dakota
  • Ohio
  • South Dakota 
  • Wisconsin


Northeast Personal Lines Claim Service Center
8 Farms Springs Road
Farmington, CT 06032
  • 800 number:
    1-800-280-0555
  • Local phone number:
    (860) 409-8277
  • Mailing Address:
    P.O. Box 2910
    Hartford, CT 06104-2910
  • Fax number:
    (860) 409-4118
 
  • Director:
     Brenda Quesnel
 

 
Available for the following states:

  • Connecticut
  • Maine
  • Massachusetts
  • New Hampshire
  • New York
  • Pennsylvania
  • Rhode Island
  • Vermont
  • West Virginia

Honolulu Full Service Claim Office
1001 Bishop Street
Honolulu, HI 96813
  • Local number:
    (808) 546-5750
  • Mailing address:
    P.O. Box 1140
    Honolulu, HI 96807

  • Director
    Jon Morikawa

 

 
Available for the following state:

  • Hawaii

San Antonio Personal Lines Claim Service Center
7411 John Smith Drive
One Technology Center
San Antonio, TX 78229
  • 800 number:
    1-800-236-0398
  • Local phone number:
    (210) 593-0227
  • Mailing address:
    P.O. Box 47511
    San Antonio, TX 78265
  • Fax number:
    (210) 593-9775
  • Director:
    Richard Conde (acting)
  
 

 
Available for the following states:

  • Arkansas
  • Louisiana
  • New Mexico
  • Oklahoma
  • Texas


Mid-Atlantic Personal Lines Claim Service Center

21 Christopher Way
Eatontown, NJ 07724
  • 800 number:
    1-800-498-6569
  • Local phone number:
    (860)     409-8637
  • Mailing address:
    CN3605
    Eatontown, NJ 07724
  • Fax Number:
    (732) 578-9396
  • Manager:
    Nancy DiMartino-Warren
 

 
Available for the following states:

  • New Jersey
  • Eastern Philadelphia


The Hartford's Omni Auto Plan Claim Center

1000 Parkwood Circle, Suite 1000
Atlanta, GA 30339
  • 800 number:
    1-800-727-6664
  • Sr. Vice President:
    Mary E. Skeeles
 


Available for all states.

 
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