“...we actually have a team of gerontologists here at the Hartford, and we focus in a number of areas. It’s really about blending our expertise in aging, applying it to the business to create solutions that benefit our customers.”
Jodi Olshevski
Executive Director
The Hartford Center for Mature Market Excellence and Gerontologist
“I feel confident in the Hartford in the fact that I know that, on a daily basis, when I arrive at work, I know that we’re the kind of company that’s going to stand behind the customer. Again, it gives that sense of security knowing that they have an insurance company that will always be there to support them.”
Gavin Peters
Manager, Underwriting
“The difference is in the way in which we deliver the service, the difference is in the importance of the product features and the knowledge of our staff and how we work with our insureds through those losses.”
Vicki Pace
Assistant Vice President, Field Claim Operations
“I’m confident in the Hartford because we know and understand our small-business customers better than anybody else. The products and services we deliver to them are designed to meet their needs and help them achieve their dreams.”
Matt Lyon
Senior Staff Assistant to
the Small Business President
“The customer -- will experience better execution, better quality products brought to market sooner ... ultimately, yielding a higher-value to the customer. So they may not see behind the scenes that we are making and executing decisions more efficiently and more effectively, but they’re going to feel that because the value they receive from the Hartford is going to be better.”
Elizabeth O’Neill
Director, Organizational Effectiveness
“So, for example, with Hurricane Irene, when that hit, we deployed people from across the country, outside of our normal property operations, to make sure we were there for our customers.”
Martin John
Assistant Vice President, Claim Finance
