Helping Customers Recover from Loss

The average person experiences an insurance claim about once a decade. So when a speedy sedan rams the family minivan or a faulty toaster singes the kitchen, the next steps might not be obvious. That’s why The Hartford offers a variety of recovery services to your auto and homeowner’s customers. Throughout the claims process we evaluate each customer’s situation and suggest these options as they are needed. So the next time you hear the competition’s price is cheaper, you can remind them of the superior value they receive with our Personal Lines products.

Auto Claims Services

• Customer Repair Service Program – We guarantee the workmanship of repairs by the more than 1,400 collision repair shops in our contracted network.
• Auto Glass Repair Service – One call to report the loss and schedule repairs. Mobile service available in many areas.
• Rental Car Service – In most cases, we can reserve a car when the loss is reported for a customer with rental coverage.
• Rescue 1-800^® Roadside Assistance – 24/7 help for all auto insureds. Hartford-negotiated service rates. Additional benefits for customers with towing & labor coverage.

Homeowner Claims Services

• Contractor Connection – Your customers can get a referral to a qualified general contractor for home repairs. The general contractors guarantee their work for three years.
• Emergency Home Clean-up Service – In a water, smoke, or fire claim, The Hartford can offer home clean-up services for covered claims. These services can protect your customers’ home, possessions, and health.
• Home Inventory Assistance – After a severe property loss, The Hartford may provide assistance in itemizing the loss. This service can expedite the claims process and relieve the homeowners’ burden.
• Contents Team – Our claims professionals are dedicated to pricing property loss contents. This dedicated unit reduces many claims by 3-4 days. And for many items, we provide a list of Web sites where replacement items can be purchased.

 We believe these services are differentiators in the market, so to help you tell your customers about them, we’ve developed a series of promotional flyers available on iMarket. Visit iMarket on the EBC agent Web site, https://ebc.thehartford.com, and look in the Claims section to order these sales sheets today.