The Policy Change Center
A Faster, Easier Way to Service Policies

The Hartford is committed to making it easier for you to do business with us. Agents have been telling us they’ve been looking for an automation tool that would allow them to make endorsements electronically. In response to that feedback, in July we launched the Policy Change Center – an enhancement to our Electronic Business Center (EBC) that enables you to manage your auto customers’ policy changes in real-time.  In just a few months we’ve seen nearly half of Hartford agents adopt the Policy Change Center and have received positive feedback from agents.

 “Thank you Hartford for listening to what we had to say! This system is everything we hope other companies had done. The easy access and smooth process will make our work much easier. The billing feature is one of my favorites, no need to wait a day or two until the endorsement hits the billing for us to let the client know what the payment difference will be! Can’t beat that one.”

               – Johanna Soto, CISR, Esser-Hayes Insurance Group, Naperville IL

“The flow of the Policy Change Center makes endorsement processing very easy. Populating the credits based on the VIN save me from having to go to other systems to ensure that I’m giving the customers proper credits. What I love is, not having to stop what I’m doing to get a quote on the 2 or 3 different vehicles the customer is thinking about buying.”

              – Shirley Pleskach, North Country Estates, Inc, Lowville NY

Have you tried the Policy Change Center? These functions may help interest you in putting the Policy Change Center to work for you!

ü      Quote "what if" scenarios with option to save for later - this includes adding, deleting and changing vehicles and drivers as well as contact info

ü      Immediate confirmation of change

ü      View a Billing Breakdown as it relates to the change that was processed

ü      Print ID Cards for current or newly added vehicles

ü      Print required forms as they apply to the current policy or recent change

You’ll also experience time-saving benefits for you, your business and your customers.  

Save Time
- Complete policy changes in minutes
- No follow-up or EBC re-access for most changes
- Simply input the insured’s policy number and the current policy information will be pre-filled

Saving time on servicing your customers frees you up to sell more Hartford policies and service more customers. You’ll also be able to service your customers faster, helping to increase customer satisfaction and retention.

Enhancements for Homeowners Endorsements

When your homeowners’ customers request changes, you can use the Policy Change Center. This new application features enhanced screens to make servicing easier, though the real-time quoting and fulfillment are for auto only.

Don’t Delay, Use the Policy Change Center Today!

It’s quick and easy – from the EBC Home Page simply select PL Policy Change from the Service Customers menu. Or, go to the Let’s Do Business tab.

View a Demo

To see how easy it is to use the Policy Change Center and view some of its capabilities, click here to view a quick demo.

Have you already tried the Policy Change Center? If so, email us to let us know what you think.