Providing a Better Claims Experience for Your Customer

Antique dealer David Weiss recently had a small business auto claim and was wowed by The Hartford’s service. “The long and short of it is you had a great person and she took good care of me,” he said.

The claim involved a truck Mr. Weiss uses for deliveries and hauling his wares to specialty markets. These markets only set up occasionally, and his truck sometimes sits for weeks. It was after one of these inactive periods that Mr. Weiss found his truck had been hit by another vehicle, causing more than $2,500 in damage.

Because of the delay in his finding the damage and because of The Hartford’s size, Mr. Weiss was apprehensive about the claims service he would receive. But he was pleasantly surprised.

“To call a big company and to be treated with time and energy by somebody who knows their stuff was great,” he said. “My claim handler showed real empathy for my situation.”

Mr. Weiss compared The Hartford’s service to that which he provides to his own customers. “In my business, it’s all about repeat customers. It’s all about the service I give someone,” he said. “And as small as I am and as big as you are, I guess it’s the same.”

Treating small business customers with the attention they deserve is the key to meeting their high expectations for auto claims service, according to Michael Lawlor, Vice President of Hartford Auto Claims. “Small businesses are experts when it comes to service, so it takes a lot to impress them.” He also pointed out that The Hartford can assist customers in managing auto repairs, glass repairs, and rental cars in many cases, making the entire claims process easier.

For Mr. Weiss, his claims experience proved he can have confidence in his Hartford small business auto policy. “I can feel comfortable that I can go out on the road and be covered.”

Contact your local sales representative and ask how The Hartford’s new commercial auto offerings can provide solutions and peace of mind for your small business customers.