Auto Glass Program Is the Clear Choice

It’s Easy and Cost-Effective for Your Customers

When it comes to glass claims, most policyholders share the same sentiment – they want claims handled quickly and conveniently, and they want guarantees.

And that’s what The Hartford Glass Service is all about. Now, we’re making it easier than ever for your customers to get service for auto glass claims – giving you the opportunity to deliver outstanding customer service – and helping us to keep delivering competitive insurance premiums.

Here’s how our network program works:

·        Just one call does it. Policyholders can submit a glass claim and schedule an appointment for service with one quick call – 1-800-892-8484 – any time, day or night. Because The Hartford Glass Service manages the entire claim process – including automated invoicing and payment – you can spend your time in more productive ways.

·        Repair is always an option. If the windshield damage is less than six inches long, it can likely be repaired instead of replaced. Windshield repair saves time, getting your customers back on the road faster. And, it’s safer, since the original windshield stays intact. In 2006, we repaired more than 30,000 windshields, reducing glass claim severity by nearly $7 million.

·        Cost savings. The Hartford will waive the deductible if your customer’s windshield can be repaired rather than replaced – and that eliminates any out-of-pocket costs to them. In fact, our policyholders have saved more than $5 million in deductible payments during the past four years.

·        Convenient mobile service. A local technician will visit the claimant’s home or workplace to handle their glass needs quickly and safely.  The Hartford’s network shops also offer in-shop service in both major cities and small towns.

“All of this adds up to a chance for agents to provide their customers with outstanding service and the opportunity to save money,” says Mike Concannon, Senior Vice President, Personal Lines. “And that adds up to customer retention.”

In addition, your customers can call the glass scheduling hotline any time from wherever they are – so any travel plans aren’t interrupted. Service also is covered by a lifetime warranty on parts and labor for as long as the policyholder owns the vehicle.

“It’s obvious why more than 97 percent of policyholders we surveyed in 2005 said they were satisfied with their windshield repair,” Concannon says.

The Hartford trains its customer service representatives to honor customer choice, in addition to promoting the significant benefits and features of the glass program.

“In the end, customers benefit from ease of repair or replacement at the location of their choice, with a guarantee of workmanship,” Concannon says. “And when customers are happier, agents are happier.”

Over the next few months, a representative from The Hartford Glass Service program may be calling on you to discuss the features of the program and to answer your auto glass questions. If you have any questions in the meantime, you can contact Lisa Martin at 860 547-9582 or at lisa.martin@thehartford.com.