Subrogation Can Improve Your Customers’ Bottom Lines

The Hartford’s ability to recover funds from liable third-parties through subrogation strengthens our claims process and benefits your clients’ bottom lines.

For your large clients that maintain high deductible obligations, the benefit is direct. Dollars we recover can result in deductible payment refunds. And the financial benefit can be significant. For guaranteed-cost clients, the benefit is indirect, but a benefit nonetheless. Like any reduction of expenses, our ability to recover loss dollars allows us to maintain competitive pricing.

Last summer, we revamped our subrogation unit, centralizing operations, streamlining processes, improving technology, and reinvigorating our efforts with a team of experienced subrogation collectors and dedicated professionals. The skills of this group greatly enhances our subrogation capabilities:

  •      Subrogation collectors combine insurance knowledge with a collector’s skill set and tenacious mindset to recover losses and hold the line on premium expenses.

  •       Subrogation collectors specialize in either auto, property or workers’ compensation claims to create greater proficiency and efficiency.

  •       Collection associates help shorten cycle times by focusing on the extensive correspondence involved in a subrogation effort.

  •       Specialists deployed in claims offices throughout the country review files for subrogation opportunities and help coordinate subrogation investigations.

The Hartford’s new subrogation organization is already producing positive results:

  •     Total subrogation recoveries increased five percent from 2005 to 2006.

  •     Recoveries in 2007 are 13 percent ahead of last year’s pace.

  •     Average cycle time from referral to recovery has improved by 20 days over last year’s pace.

Even after a claim is resolved, The Hartford strives to create bottom-line benefits for your clients. That’s a resource worth consideration.

For more information about The Hartford's Claims services, please visit Claim Central on the EBC.