Legal Billing - Frequently Asked Questions
The Hartford is committed to the timely payment of reasonable legal fees
incurred in the defense of its insureds. All legal bills are subject to review
by The Hartford. The Hartford does not utilize third party audit
services. All legal invoices are reviewed by Hartford employees, and
the bill review unit includes attorneys and paralegals trained and experienced
in legal bill review.
How does my firm submit legal bills for payment?
Panel Counsel for The Hartford submits bills electronically. At the discretion of The Hartford, non-panel law firms may submit legal bills directly through our secure electronic billing system. Electronic billing offers advantages to both The Hartford and outside counsel by reducing delays in communication and providing a common view of billing status and any adjustments.
How quickly will my bill be paid?
Our goal is to approve invoices within 30 days of receipt by the review team. While some invoices may be delayed as additional information or documentation is sought, The Hartford recognizes the importance of timely payment, and payment of undisputed amounts will be made in a timely manner together with documentation of any adjustments. Legal bills that are submitted electronically are easily tracked by the law firm, and you can direct any question about the timing of payments to the review team.
Can my firm contest adjustments made to an invoice?
Yes. The Hartford's goal for legal bill review is accuracy, and we recognize that an adjustment may warrant review. Appeals should be directed by e-mail to the legal review unit. A Regional Manager of Panel Counsel will be assigned to review and respond. You may be asked to provide additional information or documentation to help assess the charges.
Who can I speak with if I have a billing issue?
Inquiries about specific legal billing questions can be addressed to the bill review unit by e-mail. You may also contact a Regional Manager of Panel Counsel.