At The Hartford, we’re committed to providing agents with essential tools they need to sell and service business directly from their agency management system – with speed and ease. 

Real Time Delivers Real Benefits
Real Time interface is the industry’s fastest method today of connecting to online tools, especially many of the features on carrier sites, via agency management systems. Using Real Time, agents benefit from a consistent workflow, valuable time-savings, and increased profitability.

The Hartford leads the way with a broad suite of sales and service solutions, most services available for both Commercial and Personal Lines.

Servicing			New Business
	Policy View. Get the policy copy for transactions including new business, renewals, endorsements, cancellations, and premium audit statements.			Small Commercial Quoting. Transform quoting for a new customer, remarket existing clients, or take advantage of consolidation opportunities – in just a few minutes.
	Billing Inquiries and Bill Copy. View the current status of an account, when the next payment is due and the number of installments remaining, and more.			Personal Lines Rating. Receive rates and issue policies for new auto and homeowners business in half the time – or less – than using carrier sites.
	Endorsement Processing. Submit policy changes electronically, and receive e-mail confirmation when processed.			Middle Market Submissions. Send a complete new business submission for medium-to-large commercial accounts.
	Claim Inquiry. Find out the status of a claim, view Adjuster Notes*, obtain loss runs, and more.
	First Notice of Loss. Submit commercial claims including attachments, such as photos.
	Carrier Link. Access our Electronic Business Center without logging in with an ID.

Value-Added Service
To complement our broad suite of tools, we provide our agents with an industry-leading monthly report — The Hartford Real Time Agency Usage Report. The report is a powerful monitoring tool that represents an at-a-glance view of Real Time usage within the agency compared to that of our agent web site. Hartford agents can discuss their agency’s Real Time utilization by contacting the Agency Technology Consultant and Trainer for their state. A listing of our professionals and states they handle is available on our agent site under Contact Us.

Transform Your Business
Not set up for Real Time in your agency? Get ‘powered’ by Real Time today. Contact your vendor for assistance with activating Real Time.

Is your agency set up for Real Time but not actively using it? Everyone in the agency can use Real Time. Boost your usage to maximize ‘real’ time and money savings.

Whether you use our carrier site every day, a few times a week, or only once a month – shift your work to Real Time. We’re confident you won’t miss the time-consuming steps to process new business or service customers: gathering customer information, opening your browser, accessing carrier sites, remembering and entering your ID/Password, navigating the site to select a tool, and rekeying data.

More information about Real Time is available on the industry Web site, getrealtime.org.

Contact Information
The Hartford’s agents can learn more about specific Real Time functions and supported vendor systems by calling our Agency Interface Services team at 877-322-4833.

Hartford agents can go to the Electronic Business Center (EBC^®) at ebc.thehartford.com to access materials for vendor systems we support. (ID and Password required)

To learn more about The Hartford or to become an agent, visit our company site at www.thehartford.com.

* Not all Adjuster Notes are available
  Real-Time services available may vary by system, state, and line of business