Catastrophe Information Center
Learn More About the Emergency Claim Card
When a hurricane or other disaster hits, it can disrupt every aspect of your life, down to the smallest detail. Besides losing electricity or your entire home, you may find yourself without food, clothing, or other necessities.
The Hartford knows that in these situations, one of the best things we can do is provide our customers with funds for the basics-fast and hassle-free. That's why we developed The Hartford Emergency Claim Cardsm.
The Hartford Emergency Claim Card is a prepaid Visa® card that can be used to withdraw cash at ATMs, or make purchases at merchants where Visa is accepted. For certain covered losses, a claim handler can issue you a card on-site. After the card is issued, funds will be available within 24 hours, but are frequently available much sooner. Please confirm your funds are available prior to using your card.
Customer Service is available 24 hours a day, seven days a week.
Web: www.myecount.com/thehartford
- Confirm funds are available
- Check the balance and view card activity via a secure website
- Update personal information - address change
- Obtain additional information on using your card
Phone: 1-800-982-7693
- Set up or modify your Personal Identification Number (PIN)
- Confirm funds are available
- Check the balance and verify recent transactions
- Update personal information - address change
- Report lost or stolen cards. Cardholders are protected against fraudulent signature purchases posted against the account when the card is lost or stolen through Visa's Zero Liability Policy.- English and Spanish speaking representatives are available to answer your questions.
Email Support: help@myecount.com
- Guaranteed response to email inquiries within 24 hours
To obtain additional information about the Emergency Claim Card please refer to the Terms Of Use and Frequently Asked Questions at www.myecount.com/thehartford.