The Hartford

Preparing for the Worst of Times

We believe that effective planning is key to reducing the effect of any disaster and dedicate significant resources to business continuity planning and testing. With a true dedication to business continuity, we've supported critical business activities during earthquakes, fires, hurricanes and other natural and man-made disasters for 200 years. 

Plans for All Businesses
As part of our business continuity plans, the following tactics help to support the safety of our employees and the continuation of our businesses in the event of disruption:

• An emergency communication plan that ensures that our customers, business partners, and employees receive emergency information and instructions via a variety of sources, including toll-free phone numbers, websites and external media, if necessary.
• The identification and training of critical business and technology teams to manage the continuity and recovery processes across the company.
• Technology and systems design that support the recovery processes for critical business functions.
• Redundant processing capacity and the potential to relocate business support to designated recovery locations.

Committed to Our Stakeholders
The Hartford participates in industry-level discussions regarding business continuity planning under the auspices of industry organizations. Participation in these forums increases our ability to recognize and manage business disruption risks and coordinate recovery efforts across the financial services industry.

Although we have taken significant steps to develop and implement sound business recovery plans, we cannot guarantee that systems will always be available or recoverable after a disaster or significant business disruption. However, we believe that our planning for such events is robust and consistent with industry best practices.