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Auto Insurance Claim Process

Steps to Guide You Through a Claim

We're Here To Help You

The Hartford's team is committed to making your auto insurance claim process as easy and stress-free as possible. Here's what you can expect to happen.

After the accident

Be sure to review this useful checklist of steps to take after an accident. You might want to keep a copy in your glove box, just in case.

Claims checklist  (8 Tips to Consider) 

Reporting your claim

As soon as possible after an accident, call The Hartford at 1-800-243-5860 to report your auto insurance claim. Or, report your claim online. Our representatives are available to help you 24/7, 365 days a year with the auto insurance claim process. Once you've reported your claim, we'll start working to resolve it quickly and smoothly.

Describing the accident

Your claim representative may ask you to describe the incident and provide information about injuries, witnesses, and damage to the vehicle and other property. The representative will also want to make sure The Hartford has a phone number where you can be reached.

Tracking the claim

You can check on the status of your claim anytime online. And remember, we're here to support you. If you're ever unsure of what to do next, or you have any questions, contact your claims representative.

Services to Get You Back on the Road

The Hartford provides access to a number of services to help make your life easier after a claim:

Auto Repair Network

To save you time after an accident, The Hartford offers the option of using one of our preferred repair shops authorized to perform both the inspection and the repairs. These shops must pass an extensive quality review by The Hartford. The Hartford backs their workmanship for as long as you own or lease your vehicle. Learn more about our auto repair network.

Auto Glass Repair

The Hartford's auto glass program provides access to more than 10,000 glass repair operations nationwide. Repairs can usually be performed at your home or office, and typically take less than 30 minutes. Plus, The Hartford will always waive your deductible when a windshield is repaired rather than replaced, regardless of where the repair is done. Learn more about our auto glass repair program.

The Hartford's auto insurance claim process is designed to help minimize your stress after a car accident. If you need a rental car, your claims representative can help arrange one for you when you report your claim. Learn more about our rental service.

The Hartford's auto insurance claim services program features are neither an insurance product nor a contractual right nor a guaranty that can be found within the express terms of an insurance policy offered by The Hartford. The program features have no pecuniary value. Availability of the program features is subject to the conditions stated above, other Hartford operating policies and procedures, and applicable law.

Report Your Claim

You can report an auto claim quickly online.

Report a claim

You can also report an auto insurance claim by phone 24/7:

AARP Members
1-877-805-9918

Non-AARP members
1-800-243-5860

Find a Repair Shop

With approved auto repair shops nationwide, we make repairs easier and more reliable.

Search for Shops