TALENT

Growing BusinessTALENT

  • Back to quick summary
  • Becoming More Productive Through Workforce Management
    Game Plan
    In-Depth

    Managing Work Schedules for Increased Profitability

    Let’s say the local supermarket has long checkout lines because they don’t have enough cashiers on the floor. That’s an example of inefficient workforce scheduling. If it happens frequently, it could hurt their customer loyalty and long-term sales.

    However, staff scheduling can get complicated. Some people may consider it more of an art than a science. Filling and trading shifts? Juggling vacation schedules? Communicating the constantly changing data to the workforce? It’s enough to crash your Excel spreadsheet.

    Scheduling software solutions
    One answer may be scheduling software. These integrated, Web-based systems can help you forecast staffing needs based on historical data, such as number of customer contacts, sales figures, checkout transactions per hour per day, or product orders for various time periods. The program can then predict optimal staffing requirements built around customer traffic loads, employee availability, holidays, work/life balances, financial limitations, worker skills, and many other factors.

    Scheduling software allows you to control customer service and employee productivity in multiple remote locations. You can deploy resources based on customer demand, skills needed, locations, and service commitments, helping you meet anticipated workloads with better capacity planning and resource allocation. Imagine being able to respond in real time to scheduling changes due to meeting cancellations or highway traffic congestion. Cloud-based software solutions give you that flexibility.

    Efficient workforce management scheduling can enable you to:

    • Serve more customers during high traffic periods to boost sales
    • Ship more products faster and smarter to meet demand
    • Provide better customer service to improve loyalty
    • Operate more efficiently leading to increased profits.
    Game PlanGame Plan

    Game Plan

    • While you might be tempted to create rigid schedules in an effort to maintain control, studies suggest that flexibility may actually boost employee productivity. In fact, 42 percent of working adults would give up part of their annual salary to have flexible hours.  Being flexible with scheduling, can make employees happier overall. All it takes is providing them with a little trust and freedom to foster a more engaged workforce. In turn, productivity and profits may increase.
    • Review this article, to see different scheduling software options available.