Cyber Liability Incident Response

Incident Response
The cost of a cyber breach goes beyond inconvenience and notification expenses to the very heart of a company’s reputation. More often than not, response to a breach plays a critical role in whether financial loss results and reputational damage occurs.

Rapid Response

When a breach occurs, the clock starts ticking. Having someone who knows the proper course of action, and who can help a policyholder respond better and quicker, is essential. At The Hartford, we’re a true partner to our policyholders, providing rapid support when a breach occurs. Policyholders have access to The Hartford’s Cyber Breach Helpline. A Hartford consultant will respond to the policyholder within six business hours of their initial call.

Professional Assistance

Having a response plan in place backed by the strength of third-party resources is crucial to helping businesses efficiently and cost-effectively respond to a breach so they can prevail. That’s why we’ve developed an extensive panel of outside professionals with deep breach response expertise. We call them CyberChoice First Responders and they are always at the ready.
Our panel provides the complete support a business needs after a breach. Our First Responders will help policyholders round out their incident response plan, comply with regulatory requirements, and protect their brand all while providing real identity risk solutions to their customers. Policyholders will also receive the additional benefits of:
  • Pre-negotiated rates
  • Vendor availability
  • Coordinated, emergency response
Legal Services: Breach counseling to help determine if a breach has occurred and to manage the breach response process.
  • Mullen Coughlin
  • Marshall, Dennehey, Warner, Coleman & Goggin
  • Lewis Brisbois Bisgaard & Smith LLP
  • McDonald Hopkins, LLC
Relations and Crisis Communications: Crisis management and public relations to help restore your business's reputation.
  • Fleishman-Hillard
  • JadeRoq
Computer Forensics: Computer forensic investigations to determine the nature and scope of the incident.
  • Kroll 
  • Trustwave
  • Ankura (acquired Navigant Cyber)
  • The Crypsis Group
  • Kivu
  • Stoz Friedberg
  • Cylance
  • Charles River Associates
  • Verizon Enterprise
Notification Services and Call Center: Notification and call center assistance to help prepare notification letters that comply with regulatory requirements.
  • AllClear ID
  • Epiq Systems
  • ID Experts
  • Experian
Credit Monitoring and Identity Protection Services: Remediation recommendations for impacted individuals, such as credit monitoring and identity protection and restoration.
  • AllClear ID
  • ID Experts
  • Experian
  • TransUnion
The Hartford and our CyberChoice First Responders are committed to helping businesses get through a breach every step of the way. We’ll help manage unfolding events with immediate support. With a 200+ year history of delivering on our promises, businesses can count on The Hartford to help them prevail after a cyber breach.
CyberChoice First Responders is a panel of third-party service providers pre-approved to provide cyber incident response services. However, all parties referenced in this CyberChoice First Responders panel are provided for informational purposes only. References herein are not intended as a substitute for your own similar services. The vendors listed are non-affiliated third-party independent contractors. The Hartford assumes no responsibility for the content of any external websites or the control, correction or legal compliance of your cyber security measures or other business practices and operations, and does not warrant the performance or services of the vendors, even if paid for as part of the policy coverage. Notice of any claim, act, fact or circumstance to a vendor does not constitute notice thereof to The Hartford. Approved vendors are current as of February 2019. Panel member service providers can change at our discretion at any time.