Christina Mack

HSI Instructor Christina Mack

Chris Mack facilitates training programs and develops training solutions for the Employee Benefits segment of Hartford School of Insurance (HSI), which includes the Employee Benefits School, Group Disability Specialist Program and Voluntary Benefits School.

The most recent addition to HSI’s instructors, Mack joins from the agency side and provides an external perspective of the Employee Benefits marketplace and a unique understanding of the insurance needs of business owners. She brings to the team her extensive experience in Benefits Administration, voluntary disability sales and service, consulting and more. In her most recent role, Mack led a team of Benefit Consultants in the delivery of Benefit Administration and Health Care Reform consulting services for GCG Financial, Inc.
Mack always wanted to be on the training and development side and have the opportunity to teach and help develop employees.
“This industry is not easy – I learn something new every day,” said Mack. “If I can help someone navigate these waters – and they are not always black and white, there’s a whole lot of grey – they’ll be able to answer the most difficult questions, whether it’s about the Affordable Care Act (ACA), eligibility or how to best write a voluntary program.”

A Unique Perspective

Mack’s multi-faceted professional experience uniquely positions her to add tremendous value to the HSI instructor team.
Soon after Mack graduated from Loyola University of Chicago with a Master of Science in Industrial Relations with a focus on Human Resources and Labor, she was already working to ensure people understood Group Benefits while working in the development area at Neiman Marcus.
After getting her feet wet in terms of benefits administration, she later worked at the Rehabilitation Institute of Chicago (RIC) as a Benefits and Compensation Analyst, with an emphasis on physician compensation.
“At Neiman Marcus, I had to make sure people understood benefits,” said Mack. “At RIC, there was a need for specialty disability because these types of physicians are extremely specialized.”
After starting a family and working from home for several years on special Benefits and Equal Opportunity projects, her next role shifted to sales. Her job selling Voluntary Benefits with Aflac provided her with extensive sales and service experience, including getting appointments, making the sale, servicing the account and follow-up administration.
She also worked at Affiliated Benefits as a consultant before joining GCG Financial, where, among other things, she helped clients deal with ACA implications.
In 2014, after experiencing HSI as a student in an Ethics CE Course taught by Jerry McMullen, Mack joined Hartford School of Insurance, beginning the next chapter in her career.

A Need for Training

Mack’s passion for Training and Development is partly born from the limited formal training she received during her career.
“I was never really thoroughly trained and wished I had someone to help, especially when I couldn’t find the right answers,” said Mack. “So when I hired someone, I spent as much time teaching them as I could.”
One experience in particular made her proud of the impact she had on an employee she helped set up for success. After leaving GCG, she received an email from someone that she had previously hired. It read, “I hope someone takes the time to show you the ropes like you showed me.”
Mack’s investment in others doesn’t end at work – she also volunteers at her church and community career center, helping people in job transition write resumes, create LinkedIn profiles and more.
Chris and her husband Gary have 6 children and two grandchildren and live in Chicago. An athlete with prior experience teaching physical education and self-defense at the junior college level, Chris enjoys tennis and golf. She also enjoys traveling and reading.