Workforce management (WFM) is an umbrella term that refers to the systems and processes used to maintain an efficient and productive workforce. Most often, it’s implemented through cloud-based subscription software and can be particularly beneficial for companies with 10 or more employees. WFM helps you put the right people in the right place at the right time. It helps you manage work schedules, and track employee time for attendance as well as billable projects. All of these elements can increase productivity and profitability.
Workforce management (WFM) processes focus on optimizing how, where, and when work gets done, and who is best suited to do the job. Use these Web-based subscription software services to define work roles, identify staffing levels, and allocate business resources to improve overall operational efficiency.
Web-based scheduling software systems can help you forecast staffing needs and predict optimal staffing requirements built around business and human resource metrics you define. These metrics include customer traffic, holidays, work/life balances, financial limitations, and worker skills. The result is more control over customer service and employee productivity.
Every business needs to keep track of their employees’ time. Time sheet software apps can help by easily tracking payroll and projects while factoring in overtime, sick leave, holidays, and other special circumstances. Having all data accessible from one central source makes it easy to correct mistakes, run reports, and analyze billing trends as you work to lower costs.