Customer Service & Operations Jobs

Customer Service & Operations Jobs

Find a Career in Customer Service

 
Customer Service & Operations Jobs

Build on Your Potential in Customer Care

Whether it’s in a Customer Service Representative role – like what’s described above – or as a Claims Professional or Operations Manager, we’re looking for individuals who are pumped to work on our front lines where the action is. We need claims, sales, service and support reps who are ready to tackle anything – whether it’s a basic question about a customer’s insurance policy or helping them through a crisis like an accident or injury. And team leaders who are ready to coach and develop a winning team.
 
Together, we’ll help our customers achieve amazing things.

Popular Roles

Customer Service Rep

Answer customer calls and help them through a variety of situations.

Sales Agent

Provide insurance recommendations, quotes, and issue policies to customers.

Claims Professional

Investigate and manage customer case files to help individuals and businesses prevail after a claim.

Operations Manager

Coach and develop staff to provide an exceptional customer experience.

Claims Team Leader

Coach claim teams to deliver on our promise to help customers in their time of need.

Claims Technician

Provide support to the claims team.

 

Why Join The Hartford?

We’re not like other call centers. We’re focused on taking care of our customers. Our team values open communication and maintaining a positive work environment.
 
No insurance experience? We’ve got you covered. We’ll provide you with a supportive team environment, ongoing training and coaching and a strong knowledge base of our company’s products.
 
While you help the person on the other end of the phone, we’ll help you reach your career and personal goals with opportunities for advancement.
 
Here’s why employees love The Hartford:

Why Work Here?

Reach Your Career Goals

Reach Your Career Goals

Whether you’re just starting out or an expert at your customer service job, if you want to grow, we’ll help make it happen. Get instructor-led courses, leadership development programs, job shadows and more. 
Take Time for Yourself

Get the Benefits You’re Looking For

What you do for a living is not the most important thing in life. Prioritize your well-being through our great benefits package that includes programs for physical, mental, financial and family heath. 
Connect From Wherever You Are

Connect From Wherever You Are

Stay successful with flexible work arrangements. Whether the role is remote or in the office, we give you all the tools you need to get connected and feel confident as a CSR.
Make a Real Difference

Make a Real Difference

It’s not just about insurance for us – it’s about caring for others. We truly put our customers first, doing all we can to help resolve their issues. Our employees all work in pursuit of that goal, prioritizing open communication and a positive work environment.
There’s a reason our customers rank us one of the best customer service experiences out there. Be part of the team that’s setting the bar in customer service jobs.
 
 

Customer Service Reviews

What Does It Look Like to Work at The Hartford employee testimonial

Our Differentiated Culture

 We are committed to sustaining our exceptional culture. Companies that embrace a range of voices and perspectives can fuel innovation and creatively meet the needs of our broad customer base. When we foster a fair, equitable and inclusive workplace, we achieve better business outcomes.