FAQs

Your Questions Answered

It's not unusual to have a lot of questions within your first few days of work. Open the tabs below to get answers to some of those questions people most often ask.

Frequently Asked Questions

  • Health and insurance benefits: You are eligible for benefits from your start date of hire, and you have 31 days to elect benefits. Your coverage will be effective as of your hire date, regardless of when you enroll within that 31 day window.
     
  • 401(k)/Investment and Savings Plan (ISP): You are eligible to participate upon hire in The Hartford’s Investment and Savings Plan (ISP), which is our 401(k) plan. You will be automatically enrolled in the ISP at six percent of your eligible pay after 90 days of service if you have not already made an election, including an election to not participate.
Learn more about benefits eligibility on the My Wellness at Work|My Benefits at Work Site.
Prior to your first day, you can get benefits information by:
Within 4-5 days of hire, you will receive an email from Fidelity, our third-party administrator, with instructions on setting up an account on NetBenefits, Fidelity's Benefits site.  You will use NetBenefits to enroll in your benefits as well as access your enrollment details all year long. 
 
From NetBenefits,® you also can view the Summary Plan Descriptions in the Plan Documents area. Additionally, you can find tools to help you get the most out of your health and financial benefits such as a Decision Support tool that can help you select a health plan option.
 
If you have questions, please contact The Hartford HR Service Center (HRSC) at 1-877-HR-AT-Work (472-8967), Monday through Friday, 8:30 to Midnight ET, and say "Benefits" to speak with a customer service representative. 
As of your first day, you will be able to access The Hartford’s benefit information and your previous employers’ financial account information on NetBenefits.® You can use your existing username and password to access the site. All The Hartford's information may not be populated on your first day but should be reflected within 4-5 days of your start date. If you don't see everything by the end of your first week, please contact The Hartford HR Service Center at 1-877-HR-AT-WORK (472-8967).
To ensure you  have an adequate connection to perform work at home:

High-Speed Internet Connection:

All remote employees are required to have a high-speed broadband cable or fiber internet service. This requirement is essential to ensure optimal work performance and minimize potential disruptions throughout business hours.

Direct Connection to Modem or Router:

Your laptop or docking station should be connected directly to your home modem or router using a proper Ethernet cable. A wired connection delivers the stability and speed required for optimal performance, compared to wireless.

Avoid Wireless and Cellular Connections:

Wireless/Wi-Fi, DSL, cellular hotspots, MiFi, cellular 5G (ex. Verizon, T-Mobile, and AT&T), satellite, and cellular internet are not recommended. These options are prone to frequent disconnections and significantly slower performance, which can disrupt productivity and impact work quality.
 
Internet Speed Requirements:
  • Tier 1: 100MB download/10MB upload. Designed for standard individual users and non-contact or non-call center roles. Supports occasional participation in Teams video conferences and occasional uploading or downloading of small files.
  • Tier 2: 300MB download/10MB upload. Designed for individual users in contact or call center roles, as well as developers and Citrix/ATO users. Supports regular participation in Microsoft Teams video conferences and the transfer of large files throughout the workday.
Please refer to the Work Disruption and Technology Interruption Policy for complete details regarding network minimums.
If you have any difficulty with this site or if you have additional questions, please contact your HR representative or manager. They will gladly help you out and provide you with the tools and resources you need.
  • Make every effort to complete this task prior to your hire date, but no later than 3 business days after your start date to comply with federal law.  
  • You will find onboarding tasks, including "Complete Form I-9" in Workday; Complete and refresh your Personal Information and Contact Information tasks in your Workday inbox to proceed.
  • Gather your unexpired documents from the list of Acceptable Documents.
  • Meet in-person with the individual you authorize to complete the Form I-9.
  • Review the full Form I-9 Instructions, available on the USCIS site.
  • For additional information regarding The Hartford’s usage of Form I-9/E-Verify, refer to expanded FAQs here.
  • Contact HRVerification@thehartford.com with any questions and we are happy to help!