Response to Medical Situations Policy

Overview/Policy Statement

The Hartford is committed to the health, safety and well-being of all employees while in the workplace.  Should an employee experience an emergency or non-emergency medical situation at work, it should be addressed through consultation with the company's Corporate Health and Well-being Center or the employee's personal health care provider. 

Employees should not respond to non-emergency medical situations unless their job description requires them to do so; or they are members of the Medical Emergency Response Team (MERT) and are specifically called to respond.

Applying the Policy

In the event of an emergency medical situation, the employee should follow the emergency procedures for their location.

To report an emergency or request assistance the employee or manager should contact BSAFE: 877-55B-SAFE (877-552-7233). 

In the event of a life-threatening emergency: 

  • All Locations: Call 911 immediately and notify BSAFE. 877-55B-SAFE (877-552-7233). 

Even if the employee states that they do not want 911 called, the manager or employee who responds has an obligation to do so.  If the employee does not want to be transported by ambulance to a medical facility, they should address that directly with the responders. Managers and employees should not be in the position of making medical decisions. 

For further information, contact the Health and Well-being Center at 860-547-5662.

Scope

This policy applies to all active employees of The Hartford and its participating subsidiaries who are based in U.S. locations of The Hartford.

Reporting Work-Related Injury or Illness

Employees have a responsibility to promptly report any work-related incident that causes them injury, illness or leave of absence as follows:

  1. Report a work-related injury or illness to their immediate supervisor.
  2. Seek care from a medical provider, if necessary.
  3. In all cases, regardless of whether the injury or illness is serious, call 800-727-9737 to complete a First Report of Injury.  This report establishes that an injury or illness has occurred should the employee eventually need to seek medical attention.
  4. Should an employee miss time from work due to a work-related injury or illness call 800-727-9737 to inquire about leave.

 

Updated: 9/3/26