Group Benefits Technology Updates

Unlock All the Benefits of Workday

What’s New?

We’re always listening, developing, testing and delivering – and we always will. Digital transformation is something we’ll do together. And this is the place where you’ll learn about the results of our partnership.
Unlock All the Benefits of Workday

August 2022 Update

We've made the claims process simpler, faster and more accurate.
 

Employer Portal

Who will see changes?

What's changed?: Updated Invoice Submission
 
The online invoice has been updated with real-time calculations and a simpler, more intuitive interface. A new option is available to have the bill emailed for later payment via the simplified Express Services portal.
 
What's changed?: Updated Payment Submission
 
The ability to pay an invoice online has been updated. It is now seamlessly integrated into the update invoice flow for ease and efficiency. Payment can also be made without having to modify submitted invoices.
 

From Tweaks to Transformations

We’re ambitious about innovation. But just like anyone with big goals, we know it takes a series of steps to get to those milestone moments. In the technology world, these steps are called “releases.”
 
  • You'll receive timely highlights of our latest tech releases.
  • They may be truly transformative changes or little tweaks that improve your digital experience with us.
Your main contact with The Hartford and all active users of your employer portal will get these updates.

Customer-Driven Innovation

We listen to our customers and claimants in real time. And this feedback plays a big part in driving results. Customers like you help drive our innovation.
 
  • We have the industry’s most complete customer-listening program.
  • Our Medallia survey platform and consistent monitoring of our portals give us real-time feedback.
  • This input helps us build our innovation roadmap where we make stops along the way to test our ideas with customers and get it right.

Past Updates

Here’s a look back at other customer-driven enhancements recently launched.
 

Employer Portal

Who will see changes?

What’s changed?: Enhanced security through multi-factor authentication
 
Multi-factor authentication is rolling out later this year, giving your account added security by asking account owners to provide a code when logging in from a new device. Upon request, this code can be sent by email, text or with a phone call.
 
In preparation for this new feature, you’ll need to have your portal login info handy. The first time you log in on or after March 12, you'll need to type in your User ID and password. If you usually rely on your browser to remember your login info, it won't work for this first log in after the change, but you can have the browser remember it again afterward. You may also opt to reset your password at any time.
What’s changed? Notice of Conversion and/or Portability Rights (NOCP) populated in real time.
 
This document is now automatically completed with your organization’s plan design and Conversion and Portability offering.
What’s changed? Clearer next steps outlined after submitting a Life claim.
 
Based on customer feedback, the final confirmation page has a clearer explanation of what to expect next. Click image to enlarge.
 
Organizations With Life Coverage
What’s changed? You can now provide user access by loss units.
 
  • When managing portal users, you can now provide access by loss units to the employer users on the portal.
What’s changed? Longer availability of year-end claims reports.
 
  • Year-end Voluntary claims activity reports used to be available for a limited window in December.
  • Now this report will come out in January. It’ll include data for the previous year and will be available for the entire year.
 

Employee Portal

Who will see changes?

What’s changed?: New, easy online filing process
 
Disability-related COVID-19 claims can now be filed at thehartford.com/covidclaim. Employees showing COVID-19 symptoms should submit their claims through this site for faster processing since our call centers are experiencing longer than normal wait times.
What’s changed?: Enhanced privacy and security.
 
Personal Identifiable Information (PII) such as Social Security Numbers is no longer fully displayed on the user’s screen, preventing unwanted exposure of this sensitive information.
What’s changed?: Wording clarified.
 
  • The questions have been updated to clarify that a surgery can be confirmed before or after it occurs.
What’s changed?: Increased maximum file size.
 
  • The maximum file size for uploading was increased from 5 MB to 10 MB and is clearly indicated in the portal.
What’s changed?: Character limit clarified.
 
  • There are character limits when providing answers while filing an STD claim, but this was not indicated and errors sometimes resulted.
  • In-portal messaging now informs the employee of the character limit.
 
 
578299 08/22
The Hartford Insurance Group, Inc., (NYSE: HIG) operates through its subsidiaries, including underwriting companies Hartford Life and Accident Insurance Company and Hartford Fire Insurance Company, under the brand name, The Hartford,® and is headquartered at One Hartford Plaza, Hartford, CT 06155. For additional details, please read The Hartford’s legal notice at https://www.thehartford.com.
The Hartford is the administrator for certain group benefits business written by Aetna Life Insurance Company and Talcott Resolution Life Insurance Company (formerly known as Hartford Life Insurance Company).