Personal Insurance Services for Independent Agents

call center agents helping customers

Empowering Agents With Exceptional Support

Our customer service and claims teams help agents like you deliver outstanding service to your clients while freeing up your time to focus on growing your business.
call center agents helping customers

Retain More Business With Proactive Collaboration

The Hartford is dedicated to helping agents retain their books of business through dependable claims handling and responsive customer service. From first notice of loss through resolution and ongoing policy support, our teams are focused on consistency, transparency and efficiency that help strengthen long-term customer.

The Hartford’s Customer Service Center

The Hartford’s Personal Insurance Customer Service Center manages policyholder service needs, so agency teams can focus on sales, retention and growth. For a cost equal to 1% of renewal premium, licensed service representatives handle day-to-day customer requests on the agency’s behalf.
 

What the Service Center Handles

  • Policy changes and endorsement requests
  • Coverage, billing and payment questions
  • Claim reporting and related support

Built To Support Retention

  • 95% of issues resolved on the first contact
  • Agents are notified when customers are shopping or considering cancellation
  • Monthly service activity reporting is provided for transparency and insight

Convenient Access for Customers

  • Live service Monday through Friday, 8 a.m. to 8 p.m. ET
  • 24/7 online account access and click-to-chat support
  • Mobile app available on Apple and Google platforms
 
 

A Claims Experience Agents Can Stand Behind

The Hartford delivers a consistent, high quality claims experience for auto and property customers. Our claims professionals are specially trained to support mature markets (those age 50 and over), helping ensure clear communication, efficient resolution and strong customer satisfaction.
 

Auto Claims Services

  • Access to a national network of preferred auto repair shops with guaranteed workmanship on covered repairs1
  • Auto glass repair network with mobile service available in many areas2
  • Replacement vehicle support to help customers get back on the road quickly
  • Emergency roadside assistance available with towing and labor coverage
  • Mobile app for claim reporting, photo submission and access to auto ID cards

Property Claims Services

  • Temporary housing support through nationwide housing partners
  • Emergency cleanup services for covered fire, smoke and water losses
  • Home inventory assistance following significant property losses
  • Contractor Connection and First Choice Repair to help locate reputable contractors
  • Dedicated Catastrophe Claims team for severe weather and disaster events

Easy Claim Reporting for Agents and Customers

  • Agents can file and manage claims through the Electronic Business Center, which includes access to claim details, adjuster contact information and loss reports
  • Customers can report claims by phone at 800-243-5860 or online
 
 
1 Selected claims are excluded from this service, including very short claims and claims involving serious injuries.
 
2 Actual price set by dealer and prices vary by area. Guaranteed Savings not available in all states. See website for more details on customer savings.
 
Additional disclosures below.
 
Summaries of coverages and policy features are for informational purposes only. In the event of loss, the actual terms and conditions set forth in your policy will determine your coverage.
 
AARP and its affiliates are not insurers. Paid endorsement. The Hartford pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP membership is required for Program eligibility in most states.
 
The AARP Auto Insurance Program from The Hartford is underwritten by Hartford Fire Insurance Company and its affiliates, One Hartford Plaza, Hartford, CT 06155. It is underwritten in AZ, MI and MN by Hartford Insurance Company of the Southeast; in CA, by Hartford Underwriters Insurance Company; in WA, by Hartford Casualty Insurance Company; in MA, by Trumbull Insurance Company; and in PA, by Nutmeg Insurance Company and Twin City Fire Insurance Company. The AARP Home Insurance Program from The Hartford is underwritten by Hartford Fire Insurance Company and its affiliates, One Hartford Plaza, Hartford, CT 06155. It is underwritten in AZ, MI and MN by Hartford Insurance Company of the Southeast; in CA by Property and Casualty Insurance Company of Hartford; in WA, by Trumbull Insurance Company; in MA, by Trumbull Insurance Company, Sentinel Insurance Company, Hartford Insurance Company of the Midwest, and Hartford Accident and Indemnity Company; and in PA, by Nutmeg Insurance Company. The Hartford does not write new Home business in all areas, including the states of CA and FL. Savings, benefits and coverages may vary and some applicants may not qualify. The Program is currently unavailable in Canada and U.S. Territories or possessions.
 
1 In Texas, the Auto Program is underwritten by Redpoint County Mutual Insurance Company through Hartford of the Southeast General Agency, Inc. Hartford Fire Insurance Company and its affiliates are not financially responsible for insurance products underwritten and issued by Redpoint County Mutual Insurance Company. The Home Program is underwritten by Hartford Insurance Company of the Southeast.
 
* Customer reviews are collected and tabulated by The Hartford and not representative of all customers.