Hartford School of Insurance

Commercial Lines Account Manager School

Commercial Lines Account Manager School

This powerful program is designed to prepare Account Managers as exceptional insurance professionals. Our carrier neutral approach to learning combines industry and commercial coverage knowledge with risk and exposure concepts. We help service professionals build the confidence to effectively communicate with producers, insureds and insurance carriers.
 
The multi-phase approach provides a solid foundation through a structured, in-agency self-study phase followed by phase II, a very concentrated two weeks of virtual study combining technical, customer service and service to sales training.
 

Who is this program for?

Individuals interested in pursuing a career as an Account Manager.

Facilitation

This two-week program is live and instructor-led. It is delivered virtually.

**This virtual training program is not compatible with Mac computers.**
 
 
Upon completion of the program, the student will have been taught to:
 
  • Employ a consultative approach to recognize a client’s exposures to loss
  • Analyze contracts, identify key exclusions and recognize coverage gaps
  • Negotiate policy terms and conditions with carriers
  • Recommend insurance solutions customized to a client’s exposures
  • Further differentiate themselves from competitors through acquisition of the Commercial Lines Coverage Specialist (CLCS) professional designation
Coverage topics include:
 
  • Automobile Coverage
  • Workers' Compensation Coverage
  • General Liability Coverage
  • Property, including Inland Marine and Crime Coverages
  • Business Income Coverage
Hartford School of Insurance Virtual training programs are live, instructor-led courses that are delivered through an online/virtual format via the Internet and telephone. These courses provide comprehensive and interactive instruction while encouraging participation and engagement.
 
Please note, this virtual training program:
  1. Is not compatible with Mac computers, and
  2. Not filed for CE credits in any state.
This comprehensive program is divided into two important, interrelated phases:
 
  • Phase I (In Agency): Phase I provides students with a solid foundation in insurance concepts, forms and coverages through a structured four-week in-agency self-study phase consisting of reading and activity assignments. Activity assignments are designed to onboard Commercial Lines-focused agency staff, help them understand their local marketplace and gain foundational sales and service skills.
*Activity assignments will be received via email upon program registration. Reading assignments will be received via mail approximately four weeks prior to course.
 
Activity assignments include the following topics:
 
  • Getting to know your Carriers
  • Getting to know your Agency
  • Starting to Network (including creating a LinkedIn profile)
  • Co-travel with experienced Producers on sales calls (including pre-call planning)
  • Phase II pre-test exams
Reading assignments consist of The National Underwriter Coverage Specialist materials and include the following topics:
 
  • Insurance Principles
  • Business owner Policy Explained
  • The Business Auto Policy Explained
  • Workers' Compensation Explained, and more
     
  • Phase II (Instructor-Led Virtual/Online): Phase II is a comprehensive, two-week in-depth technical insurance training program delivered through an online/virtual, synchronized format via the internet and telephone. The program incorporates activities, application sharing and an online chat feature to connect with the instructor and other students. Students practice the skills of positioning coverage requests to underwriters, negotiating proposal terms/conditions and ultimately sell to the insured with confidence. Assessments validate the participant’s comprehension of material. At the end of the program, students will also have the ability to test to earn the nationally-recognized Commercial Lines Coverage Specialist (CLCS) Designation.
The two-week virtual session runs full days Monday through Friday and is conducted remotely via the Internet and telephone.
 
Participation in the two-week virtual phase is a full day commitment Monday thru Friday and require students to give 100% of their daily focus and time for the duration of the program. The students are given mandatory assignments to work on and complete before, in between and after daily virtual sessions.
 
 
Daily Morning Session: 11:00am - 1:00pm Eastern Time; 10:00 - 12:00pm Central Time; 8:00 - 10:00am Pacific Time
 
Daily Afternoon Session: 2:30 - 4:30pm Eastern Time; 1:30 - 3:30pm Central Time; 11:30am - 1:30pm Pacific Time 
 
 
Students must attend both daily sessions.
 
Miscellaneous Information:
 
  • Links to access the online sessions will be sent to each student before the start of class.
  • Virtual programs are not filed for CE credits.
  • Self-study pre-work and class materials will be mailed to the student four weeks before the start of the program. Please note: pre-work cannot be sent unless your tuition is paid in full.
  • Students who complete self-study and pass the program exam will receive the Commercial Lines Coverage Specialist (CLCS) designation.
  • Sessions are hosted by Adobe Connect. To test your system requirements and compatibility prior to your session, use the System Check Tool
For additional questions or guidance about this program, please contact one of our Sales Consultants at (800) 772-0208.
 
Classroom Programs:  Click here to view Continuing Education (CE) credit hours filed in your state. Students wishing to obtain CE Credits must be licensed prior to attending the program. Please note: CE credit hours are subject to change per insurance department regulation and reviews.
 
Please note: virtual programs are not filed for CE credits in any state.
 
Have a CE question? Call our Training Coordination service team at (800) 772-0208.
 
Tuition: $3,995 and includes all training materials. Travel, lodging and meals are not included.
 
Your pre-work course material will be mailed to you 30 days prior to the start of Phase II. Note: Your pre-work will not be sent unless your tuition is paid in full.
 
Tuition can be paid using Master Card, Visa, American Express or check.
 
If your primary work location is in Connecticut, Hawaii, New Mexico, South Dakota or West Virginia you are required to pay state tax on non-continuing education courses.
 
  • Cancellations received more than 30 days prior to start of the program will receive a full refund.
  • No refunds will be issued for cancellations received less than 30 days prior to the start of the program. Students will be given one opportunity to transfer to another session, preferably within the same calendar year.
  • Refunds are not available for transferred programs.
For Classroom Programs:

The participant is responsible for arranging their own travel and lodging, and covering all costs incurred (including travel, lodging, and meals) while participating in the program.

Travel arrangements should not be made until registration confirmation has been received. Return flights should not be made before 5:00 pm on the last of class.
 
Click on the link below to view locations and corresponding accommodations.
 
 
Commercial Lines Coverage Specialist (CLCS) Designation

Hartford School of Insurance is proud to announce the National Underwriter Company CLCS Designation. Created with the learning needs of insurance producers, agents, managers, account managers and corporate staff in mind, Hartford School of Insurance’s Commercial Lines Schools combined with the CLCS designation curriculum are complete professional learning programs available for industry professionals seeking to master the subject of commercial lines coverage.
 
Students earning the CLCS designation have demonstrated extensive knowledge in a critical functional area of property and casualty insurance practice insurance policy coverage and will have applied that knowledge in real-life case study exercises.
 
How do students earn this designation through Hartford School of Insurance?
 
The CLCS designation is a two-phased program. Students who attend the Commercial Lines Producer School, Commercial Lines Account Manager School or Virtual Commercial Lines School where the National Underwriter material was utilized within self-study (phase I) are eligible for the CLCS designation. The designation is awarded to students who subsequently complete the class (phase II) components of the Program with a grade of 70% or better on each exam. Students who do not meet the requirements may pursue the designation directly through The National Underwriter Company.
 
Benefits

Benefits of earning the CLCS Commercial Lines Coverage Specialist Designation:
 
  • Hold the industry’s only coverage-specific designation, having demonstrated advanced coverage expertise and career professionalism.
  • Industry and peer recognition for advanced knowledge in coverage areas.
Click Here to download the CLCS Designation Flyer
 

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