The Hartford Service 360

The Hartford Service 360

Designed To Support Businesses at Every Turn

Coverage is foundational, but for midsize and large businesses, reliable service is what makes the difference when unexpected events happen.
 
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The Hartford Service 360
Our Commitment to Service

Coverage Is Only Part of the Equation

For midsize and large businesses, insurance is more than coverage alone. It is the combination of dependable service and thoughtful support, particularly when it matters most. By aligning coverage with service capabilities across the customer journey, The Hartford delivers a connected, consultative experience built for long‑term relationships.

The Hartford Service 360

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Client Service Team
Digital Services
Claims
IoT Solutions
Operations
Premium Audit
Risk Engineering
Injury Prevention Services
Integrated Workers' Compensation and Employee Benefits Offers
Underwriting
Billing

Client Service Team

We deliver an exceptional end-to-end experience for our customers. We’ll provide responsive interactions and efficient, transparent collaboration that provide value to agents and brokers as they support their clients.
 

Digital Services

The Hartford offers digital capabilities for customers as well as agents and brokers that help streamline processes, reduce turnaround time and improve accuracy.
 
  • The Electronic Business Center (EBC) allows agents and brokers to view policy activity and reports, track and submit endorsements, make policy changes and more.
  • My Account offers customers easy online service, including real-time policy changes and reminders.
  • TREO, our RMIS solution, provides rich data, robust functionality, flexibility and dynamic reporting as well as simplified claims management.
  • Learn more about our digital capabilities for midsize and large businesses.

Claims

We create tailored claims services for each customer’s needs, and only our most experienced adjusters focus on complex claims. This includes analyzing claims, addressing the loss drivers and developing tailored solutions to help lower costs.
 

IoT Solutions

Our IoT solutions deliver value by combining connected devices such as water sensors, worker safety and productivity technology (including wearables and computer vision) and telematics with actionable risk management solutions.
 

Operations

Designed for speed and ease, our approach includes a single point of contact for service and escalations, enabling consistent, personalized support throughout the policy lifecycle.
 

Premium Audit

We take an active, coordinated approach to communication, helping customers, agents and underwriters stay informed throughout the audit process. Complex accounts are supported through a specialized audit model that includes post‑audit follow-up.
 

Risk Engineering

Our Risk Engineering consultants work with customers to improve workplace safety and help manage the cost of claims. We take a consultative approach to identify practical solutions that help minimize loss and support more efficient operations from assessment through implementation.
 

Injury Prevention Services

Our Injury Prevention Services (IPS) team partners with clinical vendors to deliver a comprehensive suite of injury prevention solutions, offered both in person and virtually, to help keep employees safe and healthy on the job.
 

Integrated Workers' Compensation and Employee Benefits Offers

As a leading provider of disability, leave management and workers' compensation, we deliver integrated services that bring together coordinated claims management and data‑driven insights, helping employers stay focused on their employees and their business.
 

Underwriting

Equipped with modern tools and technology, our underwriters deliver timely support and practical solutions.
 

Billing

Dedicated billing analysts bring a strong understanding of our complex products and are responsible for clear communication and effective problem solving related to billing, collections and process issues.
 

Need Help?

To learn more about our service and capabilities, contact your division executive or regional vice president from The Hartford.
 
Email us for questions about service.
 
If you need to register for the EBC, please call 877-322-4833.