Middle & Large Commercial Digital Resources

The Hartford’s EBC Agent Portal for Online Service

About 8 in 10 agents who write mid-to-large sized businesses with The Hartford report accessing the EBC at least monthly, with nearly 9 in 10 saying they are satisfied with the EBC.* With our EBC Agent Portal, you can:

View the EBC Service Quick Guide
Access digital tools that provide transparency into everything that is happening with your accounts from one centralized location

Electronic Business Center (EBC)

Find your contacts at The Hartford, process service requests and view policy activity and reports.

Digital Services for Agents

You’re busy handling your book, managing relationships and growing your agency’s business. Doing business transactions digitally from anywhere allows you to save time and ultimately better your relationships. In Middle & Large Commercial at The Hartford, we commit to delivering valuable service experiences at every step of the journey.

With The Hartford’s EBC Agent Portal, you can make policy changes on behalf of customers anytime, anywhere.

Digital Service for Agents and Brokers:

Benefits of the EBC Agent Portal include:

Turnaround times decreased by as much as half
Increased accuracy with prefilled data
Increased transparency for status of requests and more
Flexibility to make a service request anywhere
Real-time processing on many transactions

The top reasons agents and brokers access the EBC Agent Portal include:*

Submit and track progress on endorsements
Access Hartford policy contacts
View important policy documents
Submit claims for processing
Simple policy management

EBC Agent Portal "How-To" Videos

Check out these videos to see how easy it is to process the most common transactions in the EBC Agent Portal:

Commercial Lines Customer Portal

When your clients have access to digital service options, you get time back to focus on your relationships. With these materials, you can:

Show customers what they can do with the My Account Quick Guide
Reference this guide to help you access the same capabilities your insureds do and more
Demonstrate the benefits of registering for My Account with this flyer

Policy Management Tasks "How-To” Videos

Use these ‘How-To’ videos to show customers how easy it is to handle simple policy management tasks, like:

Agent Tools and Resources

Specialty Digital Resources

* Agent surveys have been collected and tabulated by The Hartford and reviews are not representative of all agents. All information and representations herein are as of June 2023.

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