Customer Service & Operations

customer service careers

Careers in Customer Service & Operations

You’re a hardworking problem solver who values building relationships. You know your conversation skills coupled with your critical thinking skills can help anyone get through a tough spot. In fact, you’ve never shied away from a challenge and don’t plan on starting now.
 
We’re looking for individuals who are pumped to work on our front lines where the action is. We need service and support reps who are ready to tackle anything – whether it’s a basic question about a customer’s insurance policy or helping them through a crisis like an accident or injury. And team leaders who are ready to coach and develop a winning team.
 
If you’re ready to dig deep, manage customer calls and guide others through difficult scenarios, keep reading.
 
No insurance experience? We’ve got you covered.
 
We’ll provide you with a supportive team environment, ongoing training and coaching and a strong knowledge base of our company’s products. Together, we’ll make a difference in other’s lives by offering care and support at the other end of the line.
 

Early Career Leadership Development Program: Operations

Working with others has always been your strong suit. If you’re ready to apply those skills in a real-world work environment, then stick around.

Our Early Career Leadership Development Program’s Operations track offers you challenging rotations in various areas of our business operations department. You’ll develop your skills in areas such as business analysis, project management, process improvement/management, workforce analysis and customer service analysis.
 
Get more details on this program, internships and other early career opportunities.

Popular Customer Service & Operations Roles

Customer Service Representative

Answer customer calls and help them through a variety situations.

Customer Service Relationship Specialist

Build relationships with our customers and put them first – always.

Premium Auditor

Perform annual review of customers’ payroll, accounting and financial records.

Operations Manager

Coach and develop staff to provide an exceptional customer experience.
 

Account Manager

Communicate with customers to request needed information and resolve problems.