Healthcare Risk Engineering Success Stories

Home health worker assists an elderly man in exercises

Strengthening Healthcare Operations Through Risk Management Expertise

From hospitals and outpatient facilities to senior care and specialty healthcare providers, healthcare organizations face complex operational and workplace risks. Learn how The Hartford's Risk Engineering team helps healthcare organizations address safety challenges, reduce exposures and create stronger environments for employees, patients and visitors.
Home health worker assists an elderly man in exercises

Filling the Gap in a Mobile Dental Provider’s Fleet Management

A mobile dental provider with more than 100 service vehicles strengthened its fleet management program by implementing telematics and data-driven monitoring. The result was improved visibility into driver performance and an estimated return of more than $56,000 on a modest investment.

The Risk

A mobile dental provider operating a fleet of more than 100 service vehicles had gaps in its fleet management program that increased operational and driving-related risks.

Implemented Solutions

After identifying these gaps during a service visit, our Risk Engineering Consultant collaborated with the client’s VP of Risk and Finance to demonstrate the capabilities of our FleetAhead® program. Based on our recommendations, the client implemented telematics and began using fleet data to monitor performance and improve driver behavior.

Success

The customer’s investment into their fleet resulted in a significant return, with a $2,650 implementation cost generating an estimated ROI of $56,394.

More Success Stories

A retirement community strengthened its ability to prevent costly water damage by implementing sensor technology, creating emergency response procedures and training staff. The proactive measures improved preparedness across the campus and were projected to deliver a 118% return on investment.
 
The Risk  Implemented Solutions  Success 
A retirement campus with assisted living, independent living and nursing care facilities had experienced prior water damage losses that highlighted the need for stronger loss prevention measures. Following an assessment, our Risk Engineering consultant recommended installing water sensor technology and implementing a water damage prevention plan. The customer installed water sensors, created a water shutoff map and trained facilities staff to respond quickly to potential water events.  The improvements enhanced the community's ability to detect and respond to water issues before they become costly losses. Based on a previous water damage claim, the project was projected to deliver an 118% ROI, reinforcing the value of proactive risk management. 
A regional healthcare provider took proactive steps to protect $2.8 million in radiation treatment equipment from water-related damage. By implementing advanced detection technology and response protocols, the organization significantly reduced the potential for a multimillion-dollar loss while helping ensure continuity of patient care.
 
The Risk  Implemented Solutions  Success 
A regional healthcare services company housed $2.8 million in radiation treatment equipment at its cancer treatment facility, creating significant exposure to water damage. A loss event could result in more than $3.8 million in direct losses and disrupt critical patient care operations.  Our Risk Engineering Consultant partnered with the client to implement a water damage prevention strategy that included water intrusion detection and alerting technology. The team addressed facility and MRI compatibility challenges while strengthening the WDPP with sensor locations and water shutoff protocols.  With an investment of just $6,554, the facility significantly reduced the potential for a $3.86 million loss, generating an estimated ROI of $3.85 million. The project not only protected critical medical equipment but also demonstrated that advanced water detection technology can be successfully deployed in healthcare facilities with high-value diagnostic and treatment equipment. 
Learn how a city partnered with The Hartford's Risk Engineering team to identify vulnerabilities in critical wastewater infrastructure, reduce the risk of equipment failure and achieve an estimated $350,000 in loss cost avoidance.
 
The Risk  Implemented Solutions  Success 
During routine visits to a major hospital construction project, our Risk Engineering Consultants identified gaps in site security and public protection that increased the risk of costly liability claims. With a significant general liability deductible per occurrence, the owner faced significant financial exposure.  Working with the client and agent, our consultants recommended a solution combining fixed-point cameras and AI-powered analytics to provide real-time monitoring, full-site coverage and proactive incident detection.  A $100,000 investment in the system quickly paid off, enabling the client to validate a reported incident without additional investigation. The solution generated a $750,000 ROI and strengthened site security.