Política y aviso de privacidad del consumidor de California

 

 

Solo usted, o alguien legalmente autorizado para actuar en su nombre, puede realizar una solicitud de consumidor verificable relacionada con su información personal. También puede realizar una solicitud de consumidor verificable en nombre de su hijo menor de edad.

 

Cuando envíe una solicitud de consumidor verificable, tomaremos medidas para verificar su solicitud por correo electrónico o llamada telefónica. En algunos casos, podemos solicitar información adicional para verificar su solicitud o, cuando sea necesario, para procesar su solicitud. Si no podemos verificar adecuadamente una solicitud, se lo notificaremos. Los agentes autorizados deberán proporcionar un permiso firmado que demuestre que han sido autorizados por el consumidor para actuar en su nombre, o podemos requerir que el consumidor correspondiente verifique directamente su identidad y la autoridad del agente autorizado.

 

Solo utilizaremos la información personal proporcionada en una solicitud verificable del consumidor para verificar la identidad o la autoridad del solicitante para realizar la solicitud.

 

De acuerdo con la CCPA, es posible que no respondamos a su solicitud ni le proporcionemos información personal si no podemos verificar su identidad o autoridad para realizar la solicitud y confirmar que la información personal se relaciona con usted.

En la medida en que sus datos estén dentro del alcance de los derechos de privacidad de la CCPA, tiene derecho a solicitar que le divulguemos ciertas descripciones y categorías de la información personal que recopilamos, usamos, divulgamos, compartimos o vendemos sobre usted. Por ejemplo, puede solicitar lo siguiente:

 

Tiene derecho a solicitar que corrijamos su información personal si la información que tenemos es inexacta.

Tiene derecho a optar por no vender y compartir su información personal con terceros con el fin de realizar publicidad conductual de contexto cruzado. Por ejemplo, cuando visita nuestros sitios web, podemos utilizar cookies y herramientas similares para poner ciertos datos a disposición de socios externos de marketing y publicidad que nos ayudan a mejorar y ofrecer publicidad.

 

Puede optar por no participar en este intercambio completando y enviando el Formulario de exclusión de la CCPA. También puede habilitar una señal de preferencia de exclusión voluntaria en su navegador web, como el Control de privacidad global.  Aplicamos dichas señales de preferencia de exclusión voluntaria de acuerdo con la CCPA.

Last Updated December 2025
 
The Hartford values your trust and is committed to the responsible management, use and protection of personal information. This California Consumer Privacy Act, as amended by the California Privacy Rights Act, (“CCPA”) Privacy Policy and Notice at Collection (“CCPA Notice”) is applicable to the personal information collected by The Hartford Insurance Group, Inc. and its affiliates listed here (collectively, “The Hartford”), about California residents (defined by the CCPA as “consumers”) to the extent the personal information is subject to the CCPA.
 
This CCPA Notice informs consumers, at or before the time of collection of consumers’ personal information, of the categories of personal information The Hartford collects from them and the purposes for which the categories of personal information will be used. This CCPA Notice also provides consumers with a description of The Hartford’s online and offline practices regarding the collection, use, and disclosure of personal information and the rights of consumers regarding their personal information pursuant to CCPA. 
 
This CCPA Notice does not apply to consumers’ personal information exempted from the CCPA, including personal information collected pursuant to (i) the federal Gramm-Leach-Bliley Act and its implementing regulations or the California Financial Information Privacy Act; or (ii) certain medical and health information covered by HIPAA. Further, this Privacy Notice does not apply to our current or former employees, who should refer to The Hartford’s internal policies, including The Hartford’s Employee CCPA Privacy Policy and Notice at Collection with respect to the privacy of employee data. Former Employees may find the Employee CCPA Privacy Policy and Notice at Collection in the Plan Information and Notices section in their Fidelity online account for The Hartford Investment and Savings Plan or request a copy by emailing ConsumerPrivacyInquiriesMailbox@thehartford.com.
 
This CCPA Notice supplements, and does not replace, other applicable policies, practices and privacy notices that may relate to specific business relationships consumers have with The Hartford or to certain products or services, such as our Online Privacy Policy.
 
Quick Links
Personal Information We Collect, Use, Disclose, Share, or Sell
Collection and Use of Personal Information
Personal Information We Collect and Use
Sources From Which We Collect Personal Information
Business or Commercial Purpose(s) for Which We Collect and Use Personal Information
Disclosure of Personal Information
Categories of Personal Information Disclosed to Service Providers and Contractors
Business or Commercial Purposes for Disclosing Personal Information
Sale and Sharing of Personal Information
`Sensitive Personal Information
Criteria Used for the Retention of Your Personal Information
CCPA Privacy Rights
Submitting Consumer Privacy Requests
Right to Know
Right to Request Deletion
Right to Request Correction
Right to Opt-Out of Sale and Sharing of Personal Information for Cross-Context Behavioral Advertising
Right to Non-Retaliation for Exercise of Consumer Privacy Rights
Changes to This CCPA Notice
Contact for More Information
List of Affiliates
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Personal Information We Collect and Use, Disclose, Share, or Sell
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). Depending on the nature of your relationship with The Hartford, we may collect, and within the last twelve (12) months we may have collected, the following categories of personal information from the sources identified below for the business and commercial purposes indicated, and disclosed such categories of personal information with the specified categories of third parties.
 
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Collection and Use of Personal Information
Personal Information We Collect and Use
Depending on the nature of your relationship with The Hartford, we may collect and use the following categories of personal information, as categorized by the CCPA and described below:
 
Categories of Personal Information    Examples Include But Are Not Limited To
Identifiers    A real name, alias, postal address, unique personal identifier, social security number, driver’s license number, or other similar identifiers.
Personal Information Categories Listed in the California Customer Records Statute (Cal. Civ. Code 1798.80(e))    A name, signature, social security number, address, telephone number, driver's license or state identification card number, insurance policy number, education, employment information including history, financial information including bank account number, medical information, or health insurance information.
Characteristics of Protected Classifications Under California or Federal Law    Age, citizenship, marital status, medical condition, physical or mental disability, gender, veteran or military status.
Commercial Information    Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Biometric Information    Voice recordings of telephone calls with The Hartford; photographic and video images; sleep, health, body movement or exercise information, to the extent “biometric information” as defined by the CCPA.
Internet or Other Electronic Network Activity Information    Browsing history, search history, information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. For more information about our online data collection practices, please review our Online Privacy Policy.
Geolocation Data    Physical location and/or movements.
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information    Photographs, or recordings of telephone calls.
Professional or Employment-Related Information    Employer name, positions held, physical demands of positions held, and salary information.
Non-Public Education Information (as defined in the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g, 34 C.F.R. Part 99))    Education records and transcripts.
Inferences Drawn from Other Personal Information    Information used to create a profile about a consumer based on information collected above, reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Sensitive Personal Information    SSNs and other government identification numbers, financial account credentials, racial and ethnic origin, and health information.
 
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Sources From Which We Collect Personal Information
We may collect your personal information from the following sources:
 
Directly from you, such as when you fill out an application or file a claim, or from ‎your transactions with us
From third parties ‎as permitted by law, including, but not limited to, agents and brokers, our service providers, consumer ‎reporting agencies, your healthcare provider, your pharmacy provider, and your employer or other group policyholder, ‎if applicable
We may automatically collect certain information such as unique device ‎identifiers and cookies when you use our online services, such as our website, online ‎portals, or mobile applications. For more information about our online data collection ‎practices and your choices, please review our Online Privacy Policy.
 
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Business or Commercial Purpose(s) for Which We Collect and Use Personal Information
Purposes for which your personal information may be collected and used include:
 
Providing you with the services that you request, such as by completing ‎transactions, processing claims, or providing a quote for one of our products
Performing our services, such as underwriting, pricing, and administering ‎insurance coverage
Communicating with you, including to respond to inquiries
Providing you with information, including communications and interest-based ‎advertisements and marketing communications
Informing you of job opportunities and evaluating your suitability for a job
Developing, operating, delivering, maintaining, improving, enhancing, and ‎protecting the services we provide
Monitoring, analysis, modeling, and research, including of trends, usage, advertising-‎related services, and other insurance services
Enhancing the safety and security of the services and preventing fraud, or ‎protecting our or our customers’ rights or property
Enforcing applicable terms and conditions and other applicable policies
Complying with applicable laws
Responding to governmental inquiries or requests
Complying with valid legal processes
Protecting the rights, privacy, safety or property of https://www.thehartford.com visitors, ‎users of our services, customers, and the public
Permitting us to pursue available remedies or limit the damages that we may sustain
Enforcing our terms of service
 
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Disclosure of Personal Information
Categories of Personal Information Disclosed to Service Providers and Contractors
We disclose each category of personal information described above under “Personal Information We Collect and Use” to our service providers and contractors.
 
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Business or Commercial Purposes for Disclosing Personal Information
We disclose personal information for each of the business and commercial purposes for which we collect information as described above under Business or Commercial Purpose(s) for Which We Collect and Use Personal Information.
 
In the event there is a change or contemplated change in the corporate structure of The Hartford, such as a merger, consolidation, sale, liquidation or transfer of substantial assets, The Hartford may disclose your personal information and may, in its sole discretion, transfer, or assign personal information collected on and through our services, including your personal information, to one or more affiliated or nonaffiliated third parties.
 
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Sale and Sharing of Personal Information
For purposes of marketing and data analytics, we or third-party online advertising and analytics companies may use tools and services to gather, analyze, and store information about users, including for statistical purposes, reporting, attribution, analytics, market research, interest-based advertising, ad delivery and other purposes described in our Online Privacy Policy. These cookies, web beacons, and similar technologies are used to help analyze how you use online services or to collect or receive information from our websites and elsewhere on the Internet and use that information to provide measurement services and target ads. Generally speaking, cookies are small text files that are placed on your browser that can be used to identify you across web pages and sessions. Web beacons are small pieces of code that can communicate information about your device or browser to a server. Under the CCPA, these activities may constitute a “sale” if the personal information is exchanged for non-monetary consideration (anything of value), or “sharing” if the personal information is disclosed for cross context behavioral advertising purposes. In addition, we may disclose personal information to other service providers and third parties that assist us with cross-context behavioral advertising. In this context, we sell and share, including in the past twelve (12) months, the following categories of personal information to providers of marketing, third-party data analysis, website hosting, and technology consulting services:
 
Identifiers
Commercial information
Internet or other electronic network activity information
Geolocation data (general, non-precise location information)
The Hartford’s websites are not directed to minors under 16 years of age. We do not knowingly sell or share the personal information of minors under 16 years of age.‎
 
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Sensitive Personal Information
We do not use or disclose sensitive personal information for purposes other than the following:‎
 
To perform the services or provide the goods reasonably expected by an average ‎consumer ‎who requests those goods or services. ‎
To prevent, detect, and investigate security incidents that compromise the availability, ‎‎authenticity, integrity, and or confidentiality of stored or transmitted personal ‎information, ‎provided that the use of the consumer’s personal information is reasonably ‎necessary and ‎proportionate for this purpose.
To resist malicious, deceptive, fraudulent, or illegal actions directed at the business ‎and to ‎prosecute those responsible for those actions, provided that the use of the ‎consumer’s personal ‎information is reasonably necessary and proportionate for this ‎purpose. ‎
To ensure the physical safety of natural persons, provided that the use of the ‎consumer’s ‎personal information is reasonably necessary and proportionate for this ‎purpose. ‎
For short-term, transient use, including, but not limited to, nonpersonalized ‎advertising ‎shown as part of a consumer’s current interaction with the business, provided ‎that the personal ‎information is not disclosed to another third party and is not used to ‎build a profile about the ‎consumer or otherwise alter the consumer’s experience outside ‎the current interaction with the ‎business. ‎
To perform services on behalf of the business, provided that the use of the consumer’s ‎‎personal information is reasonably necessary and proportionate for this purpose. For example, ‎we may use the information for maintaining or servicing accounts, ‎providing customer service, ‎processing or fulfilling orders and transactions, verifying ‎customer information, processing ‎payments, providing financing, providing analytic ‎services, providing storage, or providing ‎similar services on behalf of the business. ‎
To verify or maintain the quality or safety of a product, service, or device that is ‎owned, ‎manufactured, manufactured for, or controlled by the business, and to improve, ‎upgrade, or ‎enhance the service or device that is owned, manufactured by, manufactured ‎for, or controlled ‎by the business, provided that the use of the consumer’s personal ‎information is reasonably ‎necessary and proportionate for this purpose. ‎
For purposes that do not infer characteristics about the consumer.‎
 
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Criteria Used for the Retention of Your Personal Information
Records, including Personal Information, are retained based on an internal Records Management Policy and Record Retention Schedule which has retention periods set in accordance with various applicable legal obligations including local, state and federal requirements. Personal ‎Information will ‎not be retained ‎beyond a reasonably ‎foreseen need to ‎hold the ‎information for ‎legal or business ‎purposes consistent with the Policy and Schedule. Occasionally, legal obligations will require the company to maintain certain Records past their established retention periods until the legal hold has been removed.
 
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CCPA Privacy Rights
CCPA creates a number of consumer privacy rights for California residents, to the extent their personal information is covered by CCPA. These rights do not apply to consumers’ personal information exempted from the CCPA, including personal information collected pursuant to (i) the federal Gramm-Leach-Bliley Act and its implementing regulations or the California Financial Information Privacy Act; or (ii) certain medical and health information covered by HIPAA.
 
Submitting Consumer Privacy Requests
For details about how to submit a consumer privacy request, or to confirm that your consumer privacy request has been processed, you can visit our website, call 800-555-4102, or email ConsumerPrivacyInquiriesMailbox@thehartford.com.‎
 
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer ‎request related to your personal information. You may also make a verifiable consumer request on ‎behalf of your minor child.
 
When you submit a verifiable consumer request, we will take steps to verify your request ‎by ‎email or telephone call. In some cases, we may request additional information in order to verify ‎‎your request or where necessary to process your request. If we are unable to adequately verify a ‎‎request, we will notify you. Authorized agents will be required to provide signed permission demonstrating that they have been authorized by the consumer to act on their behalf, or we may require that the relevant consumer directly verify their ‎identity and ‎the authority of the authorized agent.‎
 
We will only use personal information provided in a verifiable consumer request to verify the ‎requestor's identity or authority to make the request.‎
 
In accordance with CCPA, we may not respond to your request or provide you with personal information if we cannot verify ‎your identity or authority to make the request and confirm the personal information relates to ‎you.‎
 
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Right to Know
To the extent that your data is in-scope for CCPA’s privacy rights, you have the right to request that we disclose to you certain descriptions and categories of the ‎personal information we collect, use, disclose, share, or sell about you. For example, you may ‎request the following:‎
 
The categories of personal information we have collected about you,
The categories of sources from which the personal information is collected,
The business or commercial purpose for collecting, selling, or sharing personal ‎information,
The categories of third parties to whom we disclose the personal information, and‎
The specific pieces of personal information we have collected about you.‎
You may make up to two disclosure requests in any 12-month period.‎
 
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Right to Request Deletion
To the extent that your data is in-scope for CCPA’s privacy rights, you have the right to request that we delete your personal information. Please be aware, however, that California law allows us to retain your personal information under certain conditions, even if you have asked us to delete it, such as when retaining your personal information is necessary for us to complete a transaction with you or provide you with a good or service you have requested.
 
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Right to Request Correction
You have the right to request that we correct your personal information if the information we have is inaccurate.
 
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Right to Opt-Out of Sale and Sharing of Personal Information for Cross-Context Behavioral Advertising
You have the right to opt out of the sale and sharing of your personal information with third parties for the purpose of cross-context behavioral advertising. For example, when you visit our websites, we may use cookies and similar tools to make certain data available to third-party marketing and advertising partners who help us improve and deliver advertising.
 
You can opt out of this sharing by filling out and submitting the CCPA Opt-Out Form. You may also enable an opt-out preference signal on your web browser, such as the Global Privacy Control.  We apply such opt-out preference signals in accordance with the CCPA.
 
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Right to Non-Retaliation for Exercise of Consumer Privacy Rights
CCPA prohibits retaliation against individuals who have chosen to exercise any of the privacy rights described above. We will not retaliate against you because you have chosen to exercise any of your privacy ‎rights provided by the CCPA.
 
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Changes to This CCPA Notice
We reserve the right to amend this CCPA Notice (at any time in order to address future developments of The Hartford, our services, the CCPA or implementing regulations, or changes in law or industry practices. We will post the revised CCPA Notice on this page and otherwise comply with any requirements of CCPA regarding changes to this CCPA Notice. You can determine when the CCPA Notice was revised by referring to the “Last Updated” legend on the top of this page. Any changes will become effective upon the posting of the revised CCPA Notice on the Website. By continuing to use our services following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this CCPA Notice, in whole or part, you can choose to not continue to use our services.
 
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Contact for More Information
If you have any questions or comments about this CCPA Notice or The Hartford’s privacy policies or practices, or to confirm that your consumer privacy request has been processed, please contact us by telephone at 800-555-4102, write to us at The Hartford – Consumer Rights and Privacy Compliance Unit, Mail Drop: HO1-09, 1 Hartford Plaza, Hartford, CT 06155, or via email at ConsumerPrivacyInquiriesMailbox@thehartford.com.
 
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List of Affiliates
This CCPA Notice is being provided on behalf of The Hartford Insurance Group, Inc. and its affiliates (including the following as of December 2025), to the extent required by the CCPA and implementing regulations:
 
1stAGChoice, Inc.; Access CoverageCorp, Inc.; Access CoverageCorp Technologies, Inc.; Business Management Group, Inc.; Cervus Claim Solutions, LLC; First State Insurance Company; FTC Resolution Company LLC; Hart Re Group L.L.C.; Hartford Accident and Indemnity Company; Hartford Administrative Services Company; Hartford Asia Limited; Hartford Casualty General Agency, Inc.; Hartford Casualty Insurance Company; Hartford Corporate Underwriters Limited; Hartford Fire General Agency, Inc.; Hartford Fire Insurance Company; Hartford Funds Distributors, LLC; Hartford Funds Management Company, LLC; Hartford Funds Management Group, Inc.; Hartford Global Services Private Limited; Hartford Holdings, Inc.; Hartford Insurance Company of Illinois; Hartford Insurance Company of the Midwest; Hartford Insurance Company of the Southeast; Hartford Insurance, Ltd.; Hartford Integrated Technologies, Inc.; Hartford Investment Management Company; Hartford Life and Accident Insurance Company; Hartford Lloyd’s Corporation; Hartford Lloyd’s Insurance Company; Hartford Management, Ltd.; Hartford Management (UK) Limited; Hartford Productivity Services LLC; Hartford Singapore Pte. Ltd.; Hartford of the Southeast General Agency, Inc.; Hartford of Texas General Agency, Inc.; Hartford Residual Market, L.C.C.; Hartford Specialty Insurance Services of Texas, LLC; Hartford STAG Ventures LLC; Hartford Strategic Investments, Inc.; Hartford Underwriters General Agency, Inc.; Hartford Underwriters Insurance Company; Hartford Underwriting Agency Limited; Heritage Holdings, Inc.; Heritage Reinsurance Company, Ltd.; HLA LLC; Horizon Management Group, LLC; HRA Brokerage Services, Inc.; Lattice Strategies LLC; Maxum Casualty Insurance Company; Maxum Indemnity Company; Maxum Specialty Services Corporation; Millennium Underwriting Limited; MPC Resolution Company LLC; Navigators Holdings (UK) Limited; Navigators Insurance Company; Navigators Management Company, Inc.; Navigators Specialty Insurance Company; Navigators Underwriting Limited; New England Insurance Company; New England Reinsurance Corporation; New Ocean Insurance Co., Ltd.; NIC Investments (Chile) SpA (Chile); Nutmeg Insurance Agency, Inc.; Nutmeg Insurance Company; Pacific Insurance Company, Limited; Property and Casualty Insurance Company of Hartford; Sentinel Insurance Company, Ltd.; The Navigators Group, Inc.; Trumbull Flood Management, L.L.C.; Trumbull Insurance Company; Twin City Fire Insurance Company; Y-Risk, LLC.